For any product questions, suggestions, and complaints about our Vileda products and Vileda online shop orders, you can get in touch with us as listed below. Each country will have its respective 'Contact Us' page linked below for further details. On each country's page, you will find a contact form. We highly recommend that you contact us through this form by filling it out so that we can assist you properly and as soon as possible.

For countries not listed below, please check your respective local Vileda web presence here

AUSTRALIA CONTACT PAGE: Contact us | Vileda Australia OPERATIONAL HOURS: MON - FRI from 8:30am to 5pm	BELGIUM CONTACT PAGE: Contact us | Vileda Belgique OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs
CZECH REPUBLIC | Česká Republika CONTACT PAGE: Contact Us | Vileda Czech Republic OPERATIONAL HOURS: MON - FRI from 07:00 to 15:30 hrs	DENMARK CONTACT PAGE: Contact us | Vileda Denmark OPERATIONAL HOURS: MON - FRI from 10:00 to 13 hrs
FINLAND | Suomi CONTACT PAGE: Contact us | Vileda Finland OPERATIONAL HOURS:	FRANCE CONTACT PAGE: Contact us | Vileda France OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs
GERMANY | Deustchland CONTACT PAGE: Contact us | Vileda Germany OPERATIONAL HOURS: MON - FRI from 08:00 to 18:00 hrs	GREECE | Ελλάδα CONTACT PAGE: Contact us | Vileda Ελλάδα OPERATIONAL HOURS: MON - FRI from 9:00 to 17:00 hrs
HUNGARY | Magyarország CONTACT PAGE: Contact us | Vileda Hungary OPERATIONAL HOURS: MON - FRI from 9:00 to 17:00 hrs	ITALY | Italia CONTACT PAGE: Contact us | Vileda Italia Shop OPERATIONAL HOURS: MON - THU: 09:00 to 13:00 and 14:00 to 16:00 hrs FRI: 09:00 to 13:00 hrs
NETHERLANDS | Nederland CONTACT PAGE: Contact us | Vileda Nederland OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs	POLAND | Polska CONTACT PAGE: Kontakt - VILEDA OPERATIONAL HOURS: MON - FRI from 8:30 to 16:30 hrs
PORTUGAL CONTACT PAGE: Contact us | Vileda Portugal OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 hrs	SPAIN | España CONTACT PAGE: Contact us | Vileda España OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 hrs
SLOVAKIA | Slovensko CONTACT PAGE: Contact us | Vileda Slovakia OPERATIONAL HOURS: MON - FRI from from 07:00 to 15:30 hrs	TURKEY | Turkiye CONTACT PAGE: Contact us | Vileda Turkey OPERATIONAL HOURS: MON - FRI from 09:00 to 17:30 hrs
UNITED KINGDOM CONTACT PAGE: Contact Us UK | Vileda UK Store OPERATIONAL HOURS: MON - FRI from 9 a.m. to 5 p.m. except bank holidays	UNITED STATES CONTACT PAGE: Contact Us | O-Cedar® (ocedar.com) OPERATIONAL HOURS: TUESDAY & THURSDAY from 9 a.m. to 2 p.m. CT.

My product is defective. What should I do? 

if you experience any issues or have any concerns with our products, please feel free to contact us in the local support listed above for your country.

Where can I get spare parts?

All spare parts listed in the manual on the last page can be ordered through our trading partners, respectively in our Vileda online shops. Check your respective local Vileda web presence.

How long is the warranty for electro products?

You'll find the detailed guarantee in the Vileda manual of your product.
In general: The Vileda limited guarantee of 2 years for electro products does not cover non authorized repairs. The limited guarantee will automatically come to an end 2 years after the purchase date. (Australia: 1 year based on local law.) 

The guarantee will be annulled if the product is not used as indicated in the instructions manual, including, as an example:

1. If it has been damaged due to incorrect use or maintenance.
2. If any part is modified or replaced or if it is used in any way that is not recommended by Vileda.
3. If it is used with any parts not produced or not recommended by Vileda.
4. If it is used for purposes other than those specified by Vileda. If used or stored outdoors or for commercial purposes.

For warranty information on all other (non-electric) Vileda products, local legislation will apply. Please also refer to the information printed on the packaging of the respective product. 

For more information regarding our 5 Year Guarantee program for Vileda floor cleaning products, please visit this page.