HOW CAN WE HELP YOU?

HOW CAN WE HELP YOU?

For any product questions, suggestions, and complaints about our Vileda products and Vileda online shop orders, you can get in touch with us as listed below. Each country will have its respective 'Contact Us' page linked below for further details. On each country's page, you will find a contact form. We highly recommend that you contact us through this form by filling it out so that we can assist you properly and as soon as possible.

For countries not listed below, please check your respective local Vileda web presence here

AUSTRALIA

Consumer enquiries
PHONE: +61 1800 500 513
E-MAIL: vileda.enquiryaus@fhp-ww.com

Retailer enquiries
PHONE: +61 3 9355 6994
E-MAIL: customer.service@fhp-ww.com

OPERATIONAL HOURS: MON - FRI from 8:30am to 5pm

CONTACT PAGE: Contact us | Vileda Australia

BELGIUM

PHONE: 0032(0)87.39.34.61
E-MAIL: Info.belgique@fhp-ww.com

OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs 

CONTACT PAGE: Contact us | Vileda Belgique

CZECH REPUBLIC | Česká Republika

PHONE: 469 660 912
E-MAIL: vileda@ergotep.cz

OPERATIONAL HOURS: MON - FRI from 07:00 to 15:30 hrs

CONTACT PAGE: Contact Us | Vileda official e-shop

FRANCE

PHONE: 01 41 32 22 32
E-MAIL: info.france@fhp-ww.com

OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs

WEB: Contact us | Vileda France

GERMANY | Deutschland

PHONE: +49 (0) 62 01 - 80 87 59 41

OPERATIONAL HOURS: MON - FRI from 08:00 to 18:00 hrs

CONTACT PAGE: Contact us | Vileda Onlineshop

ITALY | Italia

PHONE: +39 - 800 074 500
E-MAIL:
consumatori.vileda@fhp-ww.com (product support)
customerservice.vileda@b2x.it (vileda.it webshop enquiries)

OPERATIONAL HOURS:
MON - THU: 09:00 to 13:00 and 14:00 to 16:00 hrs
FRI: 09:00 to 13:00 hrs

CONTACT PAGE: Contact us | Vileda Italia Shop

NETHERLANDS

PHONE: 0032(0)87.39.34.61
E-MAIL: Info.belgique@fhp-ww.com

OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs 

CONTACT PAGE: Contact us | Vileda Nederland

POLAND

PHONE: +44 42 279 44 45 

OPERATIONAL HOURS: MON - FRI from 8:30 to 16:30 hrs

CONTACT PAGE: Kontakt - VILEDA

PORTUGAL

PHONE: 21 145 06 58 

OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 hrs

CONTACT PAGE: Contact us | Vileda

SPAIN | España

CUSTOMER SERVICE
PHONE: 900 878 631
E-MAIL: atencion.consumidor.es@fhp-ww.com

ORDERS AND DELIVERY QUESTIONS
PHONE: 900 859 780
E-MAIL: contacto.vileda@districenter.es

OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 hrs

CONTACT PAGE: Contact us | Vileda España

UNITED KINGDOM

CUSTOMER SERVICE
PHONE: 0345 769 7356
E-MAIL: customercare.uk@fhp-ww.com

ORDERS AND DELIVERIES
PHONE: 0117 330 2277
E-MAIL: viledasupport@laundrycompany.co.uk

OPERATIONAL HOURS: MON - FRI from 9 a.m. to 5 p.m. 

CONTACT PAGE: Contact Us UK | Vileda UK Store

UNITED STATES

PHONE: 1.800.543.8105
E-MAIL: 

OPERATIONAL HOURS: TUESDAY & THURSDAY from 9 a.m. to 2 p.m. CT.

CONTACT PAGE: Contact Us | O-Cedar® (ocedar.com)


 

My product is defective. What should I do? 

if you experience any issues or have any concerns with our products, please feel free to contact us in the local support listed above for your country.

Where can I get spare parts?

All spare parts listed in the manual on the last page can be ordered through our trading partners, respectively in our Vileda online shops. Check your respective local Vileda web presence.

How long is the warranty for electro products?

You'll find the detailed guarantee in the Vileda manual of your product.
In general: The Vileda limited guarantee of 2 years for electro products does not cover non authorized repairs. The limited guarantee will automatically come to an end 2 years after the purchase date. (Australia: 1 year based on local law.) 

The guarantee will be annulled if the product is not used as indicated in the instructions manual, including, as an example:

  1. If it has been damaged due to incorrect use or maintenance.
  2. If any part is modified or replaced or if it is used in any way that is not recommended by Vileda.
  3. If it is used with any parts not produced or not recommended by Vileda.
  4. If it is used for purposes other than those specified by Vileda. If used or stored outdoors or for commercial purposes.

For warranty information on all other (non-electric) Vileda products, local legislation will apply. Please also refer to the information printed on the packaging of the respective product. 

Vileda product manuals

Lost your Vileda product manual?

No worries, download a new one here ... 

EU Declaration of Conformity

Find here all conformity declarations for Vileda + Marigold gloves

EU Declaration of Conformity

See here all conformity declarations for Vileda + Marigold gloves.

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