For any product questions, suggestions, and complaints about our Vileda products and Vileda online shop orders, you can get in touch with us as listed below. Each country will have its respective 'Contact Us' page linked below for further details. On each country's page, you will find a contact form. We highly recommend that you contact us through this form by filling it out so that we can assist you properly and as soon as possible.
For countries not listed below, please check your respective local Vileda web presence here
AUSTRALIA Consumer enquiries Retailer enquiries CONTACT PAGE: Contact us | Vileda Australia |
BELGIUM PHONE: 0032(0)87.39.34.61 OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs CONTACT PAGE: Contact us | Vileda Belgique |
CZECH REPUBLIC | Česká Republika PHONE: 469 660 912 |
FRANCE PHONE: 01 41 32 22 32 |
GERMANY | Deutschland PHONE: +49 (0) 62 01 - 80 87 59 41 |
ITALY | Italia PHONE: +39 - 800 074 500 |
NETHERLANDS PHONE: 0032(0)87.39.34.61 OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs CONTACT PAGE: Contact us | Vileda Nederland |
POLAND PHONE: +44 42 279 44 45 OPERATIONAL HOURS: MON - FRI from 8:30 to 16:30 hrs CONTACT PAGE: Kontakt - VILEDA |
PORTUGAL PHONE: 21 145 06 58 OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 hrs CONTACT PAGE: Contact us | Vileda | SPAIN | España CUSTOMER SERVICE ORDERS AND DELIVERY QUESTIONS |
UNITED KINGDOM CUSTOMER SERVICE | UNITED STATES PHONE: 1.800.543.8105 |
if you experience any issues or have any concerns with our products, please feel free to contact us in the local support listed above for your country.
You'll find the detailed guarantee in the Vileda manual of your product.
In general: The Vileda limited guarantee of 2 years for electro products does not cover non authorized repairs. The limited guarantee will automatically come to an end 2 years after the purchase date. (Australia: 1 year based on local law.)
The guarantee will be annulled if the product is not used as indicated in the instructions manual, including, as an example:
For warranty information on all other (non-electric) Vileda products, local legislation will apply. Please also refer to the information printed on the packaging of the respective product.