For any product questions, suggestions, and complaints about our Vileda products and Vileda online shop orders, you can get in touch with us as listed below. Each country will have its respective 'Contact Us' page linked below for further details. On each country's page, you will find a contact form. We highly recommend that you contact us through this form by filling it out so that we can assist you properly and as soon as possible.

For countries not listed below, please check your respective local Vileda web presence here

AUSTRALIA Consumer enquiries PHONE: +61 1800 500 513 E-MAIL: vileda.enquiryaus@fhp-ww.com Retailer enquiries PHONE: +61 3 9355 6994 E-MAIL: customer.service@fhp-ww.com OPERATIONAL HOURS: MON - FRI from 8:30am to 5pm CONTACT PAGE: Contact us | Vileda Australia	BELGIUM PHONE: 0032(0)87.39.34.61 E-MAIL: Info.belgique@fhp-ww.com OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs  CONTACT PAGE: Contact us | Vileda Belgique
CZECH REPUBLIC | Česká Republika PHONE: 469 660 912 E-MAIL: vileda@ergotep.cz OPERATIONAL HOURS: MON - FRI from 07:00 to 15:30 hrs CONTACT PAGE: Contact Us | Vileda official e-shop	FRANCE PHONE: 01 41 32 22 32 E-MAIL: info.france@fhp-ww.com OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs WEB: Contact us | Vileda France
GERMANY | Deutschland PHONE: +49 (0) 62 01 - 80 87 59 41 OPERATIONAL HOURS: MON - FRI from 08:00 to 18:00 hrs CONTACT PAGE: Contact us | Vileda Onlineshop	ITALY | Italia PHONE: +39 - 800 074 500 E-MAIL: consumatori.vileda@fhp-ww.com (product support) customerservice.vileda@b2x.it (vileda.it webshop enquiries) OPERATIONAL HOURS: MON - THU: 09:00 to 13:00 and 14:00 to 16:00 hrs FRI: 09:00 to 13:00 hrs CONTACT PAGE: Contact us | Vileda Italia Shop
NETHERLANDS PHONE: 0032(0)87.39.34.61 E-MAIL: Info.belgique@fhp-ww.com OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs  CONTACT PAGE: Contact us | Vileda Nederland	POLAND PHONE: +44 42 279 44 45  OPERATIONAL HOURS: MON - FRI from 8:30 to 16:30 hrs CONTACT PAGE: Kontakt - VILEDA
PORTUGAL PHONE: 21 145 06 58  OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 hrs CONTACT PAGE: Contact us | Vileda	SPAIN | España CUSTOMER SERVICE PHONE: 900 878 631 E-MAIL: atencion.consumidor.es@fhp-ww.com ORDERS AND DELIVERY QUESTIONS PHONE: 900 859 780 E-MAIL: contacto.vileda@districenter.es OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 hrs CONTACT PAGE: Contact us | Vileda España
UNITED KINGDOM CUSTOMER SERVICE PHONE: 0345 769 7356 E-MAIL: customercare.uk@fhp-ww.com ORDERS AND DELIVERIES PHONE: 0117 330 2277 E-MAIL: viledasupport@laundrycompany.co.uk OPERATIONAL HOURS: MON - FRI from 9 a.m. to 5 p.m.  CONTACT PAGE: Contact Us UK | Vileda UK Store	UNITED STATES PHONE: 1.800.543.8105 E-MAIL:  OPERATIONAL HOURS: TUESDAY & THURSDAY from 9 a.m. to 2 p.m. CT. CONTACT PAGE: Contact Us | O-Cedar® (ocedar.com)

 

My product is defective. What should I do? 

if you experience any issues or have any concerns with our products, please feel free to contact us in the local support listed above for your country.

Where can I get spare parts?

All spare parts listed in the manual on the last page can be ordered through our trading partners, respectively in our Vileda online shops. Check your respective local Vileda web presence.

How long is the warranty for electro products?

You'll find the detailed guarantee in the Vileda manual of your product.
In general: The Vileda limited guarantee of 2 years for electro products does not cover non authorized repairs. The limited guarantee will automatically come to an end 2 years after the purchase date. (Australia: 1 year based on local law.) 

The guarantee will be annulled if the product is not used as indicated in the instructions manual, including, as an example:

1. If it has been damaged due to incorrect use or maintenance.
2. If any part is modified or replaced or if it is used in any way that is not recommended by Vileda.
3. If it is used with any parts not produced or not recommended by Vileda.
4. If it is used for purposes other than those specified by Vileda. If used or stored outdoors or for commercial purposes.

For warranty information on all other (non-electric) Vileda products, local legislation will apply. Please also refer to the information printed on the packaging of the respective product.