My product is defective. What should I do?

For any product questions, suggestions and complaints about our Vileda products and our Vileda online shop orders you can get in touch with us as listed below.

For countries not listed below, please check your respective local Vileda web presence here

AUSTRALIA Consumer enquiries PHONE: +61 1800 500 513 E-MAIL: vileda.enquiryaus@fhp-ww.com Retailer enquiries PHONE: +61 3 9355 6994 E-MAIL: customer.service@fhp-ww.com OPERATIONAL HOURS: MON - FRI from 8:30am to 5pm WEB: Vileda Australia	CZECH REPUBLIC | Česká Republika PHONE: 469 660 912 E-MAIL: vileda@ergotep.cz OPERATIONAL HOURS: MON - FRI from 07:00 to 15:30 hrs WEB: Vileda online shop
FRANCE PHONE: 01 41 32 22 32 E-MAIL: info.france@fhp-ww.com OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs WEB: Vileda France	GERMANY | Deutschland PHONE: +49 (0) 62 01 - 80 87 59 41 E-MAIL: cic-de2@fhp-ww.com (enquiries about orders and deliveries) OPERATIONAL HOURS: MO - FR from 08:00 to 18:00 hrs WEB: Vileda online shop
ITALY | Italia PHONE: +39 - 800 074 500 E-MAIL: consumatori.vileda@fhp-ww.com (product support) customerservice.vileda@b2x.it (vileda.it webshop enquiries) OPERATIONAL HOURS: MON - THU: 09:00 to 13:00 and 14:00 to 16:00 hrs FRI: 09:00 to 13:00 hrs WEB: Vileda online shop	SPAIN | España CUSTOMER SERVICE PHONE: 900 878 631 E-MAIL: atencion.consumidor.es@fhp-ww.com ORDERS AND DELIVERY QUESTIONS PHONE: 900 859 780 E-MAIL: contacto.vileda@districenter.es OPERATIONAL HOURS: MON - FRI from 09:00 to 18:00 h WEB: Vileda online shop
UNITED KINGDOM CUSTOMER SERVICE PHONE: 0345 769 7356 E-MAIL: customercare.uk@fhp-ww.com ORDERS AND DELIVERIES PHONE: 0117 330 2277 E-MAIL: viledasupport@laundrycompany.co.uk OPERATIONAL HOURS: MON - FRI from 9am to 5pm WEB: Vileda online shop	UNITED STATES PHONE: 1.800.543.8105 E-MAIL:  OPERATIONAL HOURS: MON - THU 10 a.m. to 2 p.m. CT. WEB: O-Cedar USA

Where can I get spare parts?

All spare parts listed in the manual on the last page can be ordered through our trading partners, respectively in our Vileda online shops. Check your respective local Vileda web presence.

How long is the warranty?

You'll find the detailed guarantee in the Vileda manual of your product.
In general: The Vileda limited guarantee of 2 years does not cover non authorized repairs. The limited guarantee will automatically come to an end 2 years after the purchase date. (Australia: 1 year based on local law.)

The guarantee will be annulled if the product is not used as indicated in the instructions manual, including, as an example:

1. If it has been damaged due to incorrect use or maintenance.
2. If any part is modified or replaced or if it is used in any way that is not recommended by Vileda.
3. If it is used with any parts not produced or not recommended by Vileda.
4. If it is used for purposes other than those specified by Vileda. If used or stored outdoors or for commercial purposes.