Frequently asked questions

Frequently asked questions

My product is defective. What should I do?

For any product questions, suggestions and complaints about our Vileda products and our Vileda online shop orders you can get in touch with us as listed below.

For countries not listed below, please check your respective local Vileda web presence here

AUSTRALIA

Consumer enquiries
PHONE: +61 1800 500 513
E-MAIL: vileda.enquiryaus@fhp-ww.com

Retailer enquiries
PHONE: +61 3 9355 6994
E-MAIL: customer.service@fhp-ww.com

OPERATIONAL HOURS: MON - FRI from 8:30am to 5pm

WEB: Vileda Australia

CZECH REPUBLIC | Česká Republika

PHONE: 469 660 912
E-MAIL: vileda@ergotep.cz

OPERATIONAL HOURS: MON - FRI from 07:00 to 15:30 hrs

WEB: Vileda online shop



 

FRANCE

PHONE: 01 41 32 22 32
E-MAIL: info.france@fhp-ww.com

OPERATIONAL HOURS: MON - FRI from 10:00 to 18:00 hrs

WEB: Vileda France

GERMANY | Deutschland

PHONE: +49 (0) 62 01 - 80 87 59 41
E-MAIL: cic-de2@fhp-ww.com (enquiries about orders and deliveries)

OPERATIONAL HOURS: MO - FR from 08:00 to 18:00 hrs

WEB: Vileda online shop

ITALY | Italia

PHONE: +39 - 800 074 500
E-MAIL:
consumatori.vileda@fhp-ww.com (product support)
customerservice.vileda@b2x.it (vileda.it webshop enquiries)

OPERATIONAL HOURS:
MON - THU: 09:00 to 13:00 and 14:00 to 16:00 hrs
FRI: 09:00 to 13:00 hrs

WEB: Vileda online shop



 

SPAIN | España

CUSTOMER SERVICE
PHONE: 900 878 631
E-MAIL: atencion.consumidor.es@fhp-ww.com

ORDERS AND DELIVERY QUESTIONS
PHONE: 900 859 780
E-MAIL: contacto.vileda@districenter.es

OPERATIONAL HOURS:
MON - FRI from 09:00 to 18:00 h

WEB: Vileda online shop

 

UNITED KINGDOM


CUSTOMER SERVICE
PHONE: 0345 769 7356
E-MAIL: customercare.uk@fhp-ww.com

ORDERS AND DELIVERIES
PHONE: 0117 330 2277
E-MAIL: viledasupport@laundrycompany.co.uk

OPERATIONAL HOURS: MON - FRI from 9am to 5pm

WEB: Vileda online shop

UNITED STATES


PHONE: 1.800.543.8105
E-MAIL: 

OPERATIONAL HOURS: MON - THU 10 a.m. to 2 p.m. CT.

WEB: O-Cedar USA




 

Where can I get spare parts?

All spare parts listed in the manual on the last page can be ordered through our trading partners, respectively in our Vileda online shops. Check your respective local Vileda web presence.

How long is the warranty for electro products?

You'll find the detailed guarantee in the Vileda manual of your product.
In general: The Vileda limited guarantee of 2 years for electro products does not cover non authorized repairs. The limited guarantee will automatically come to an end 2 years after the purchase date. (Australia: 1 year based on local law.) 

The guarantee will be annulled if the product is not used as indicated in the instructions manual, including, as an example:

  1. If it has been damaged due to incorrect use or maintenance.
  2. If any part is modified or replaced or if it is used in any way that is not recommended by Vileda.
  3. If it is used with any parts not produced or not recommended by Vileda.
  4. If it is used for purposes other than those specified by Vileda. If used or stored outdoors or for commercial purposes.

For warranty information on all other (non-electric) Vileda products, local legislation will apply. Please also refer to the information printed on the packaging of the respective product. 

Vileda product manuals

Lost your Vileda product manual?

No worries, download a new one here ... 

EU Declaration of Conformity

Find here all conformity declarations for Vileda + Marigold gloves

EU Declaration of Conformity

See here all conformity declarations for Vileda + Marigold gloves.

Partner

a brand of FREUDENBERG