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Privacy Policy


We take your privacy very seriously. The following privacy policy will explain to you which information is collected while you visit this website and how it may be used. You will also find our contact information should you have questions or concerns related to the use of your personal information. 

Information we collect

When you use our website, technical data are collected for a limited period of time, such as your IP address, date, time, time zone, the status of the information you request, as well as information about the website from which you navigated, your browser and the version of the operating system on your computer. 

How your personal information are used?

Information we collect while you visit our website will be used exclusively to support the technical administration of the website and for statistical purposes. This information helps us to continuously improve your experience on our website. 

Collection, processing, use and transfer of personal information.

Except for the web server logs, we will not collect any personal information about you (e.g. your name, address, telephone number or e-mail address) unless you voluntarily choose to provide us with it to use one of our offered services. This information is processed and/or used exclusively for the execution of the according service. 


Under some circumstances we store information, so-called „Cookies“, on your computer in order to be able to offer certain services or to better understand your preferences and to optimize our website.

Cookies are small text files which frequently contain a unique identifier and which are saved to your disk from a webserver. Cookies contain information which can later be read by the webserver which stored the cookie. They often consist of a series of characters and numbers and sometimes further information which uniquely identifies your computer.

Some cookies are stored only for the duration of your visit to our website, so-called „Session Cookies“. Others, more permanent cookies can remain on your computer after your visit to our website and our website will access them every time you re-visit our website (so-called “ID Cookies”). Some cookies which are stored during your visit to our website can be read and processed by other companies.

You may control the cookies from this website by altering the settings of your web browser to not accept cookies at all, to accept them by request only or by deleting them when you close your browser session. Please note that the use of some services may then be restricted and that some sections of the website will only function correctly with the use of cookies.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:

Further information concerning the terms and conditions of use and data privacy can be found at

or at

Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Using Facebook (Like Button), Twitter and Google+ social plug-ins
The present website uses social plug-ins of the following networks:

Facebook, operated by Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA. You are identified by Facebook plug-ins on the basis of the Facebook logo, or "Like Button" on our page. You will find an overview of Facebook plug-ins under
Twitter, offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. The plug-in is characterized by the Twitter logo and the term "Twitter".
Google+, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The plug-in is characterized by the Google logo and the figure „+1“.


When visiting our pages including social plug-ins, a direct connection shall be established between your browser and the social network concerned, via the social plug-in respectively involved. The use of a social plug-in conveys to each respective social network the information that our website has been called up by your browser. This also applies in conjunction with a Facebook plug-in if you have no Facebook account, or if you are not registered with Facebook at that time. If you use social plug-ins, appropriate information shall be transmitted directly by your browser to the social network respectively involved, where it shall be saved accordingly.

The kind of information transmitted specifically to the each respective social network and the purpose for which this information is to be used by social networks are beyond our knowledge.

If you refuse that the data collected via our website be assigned by a social network to your own social network, please log out of the social network in question.

Please refer to the declarations of data protection by the social plug-ins respectively involved for any further details:

• Facebook:
• Twitter:
• Google+ 

Your Rights and Our Contact Information

Should any of your personal information be incorrect then you have the right to have it corrected and to have it deleted or locked should it no longer be required. You further have the right to know the personal information which is collected.

You can exercise these rights either by completing the Contact Form or by directly contacting our Customer Service Department via e-mail to


For further information please write to:
FHP Export GmbH
Customer Service MENA Region
Im Technologiepark 19
69469 Weinheim

Vileda Brand

©2013 Freudenberg Home and Cleaning Solutions GmbH.
Some images courtesy of Freudenberg & Co.KG.