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Revocation Policy

Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to your rights under the Australian Consumer Law, if you receive a product that you believe is faulty, we will offer you a voucher to replace the item or purchase another item from our website at our expense as an alternative remedy. It will be your responsibility to mail the item back to our postal address listed below.

To the extent permitted by law, if you receive a product that you believe is not what was expected and is not covered by your rights under the Australian Consumer Law, we will replace the item or refund your money at our discretion.  It will be your responsibility to mail the item back to our postal address listed below.

If you require further information regarding these terms and conditions or have any questions please contact us at esales.aus@fhp-ww.com, call us on 1800 500 513 or write to us at

Freudenberg Household Products Pty. Ltd.

Head Office: Level 1, 635 Canterbury Road Surrey Hills Victoria 3127

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